Verizon Wireless has done a tremendous job in gaining new customers over the years, but it has finally encountered a rough spot. Verizon lost approximately 138,000 postpaid cell phone customers in the first quarter of 2014.
“To see Verizon actually losing phone customers is a shocking turnaround. Verizon has been the growth leader of the industry every quarter since they got the iPhone.” Craig Moffett, a senior research analyst at MoffettNathanson, told the Wall Street Journal.
Verizon made up for the decline in customers by picking up 634,000 tablet users. The company was able to gain 539,000 postpaid customers in the end, but that does not compare to the 625,000 that chose to go to AT&T. This is the first time AT&T has beat out Verizon since 2010.
The percentage of customers who chose to leave Verizon in the first quarter was 1.07, which is up from 1.01 last year. The company has 103.3 million customers overall, which is up 4.4% from last year.