Long Distance FAQ

How can some carriers charge less than Sprint, AT&T and MCI WorldCom? 
Is there a difference between long distance carriers? 
How do I switch long distance carriers? 
How many long distance carriers are there? 
How do I decide what long distance plan is best for me? 
What are the additional fees on my long distance bill? 
Who do I contact if I have a complaint about my long distance phone service? 
How do I verify my long distance has been switched? 
What happens if I don’t choose a long distance carrier? 
How will I be billed? 
Is there a number I can call for customer service? 
How can I know that I am getting the best long distance rates available? 


How can some carriers charge less than Sprint, AT&T and MCI WorldCom?
The smaller (discount) carriers buy long distance wholesale from the large carriers. They provide their own customer service, billing and account maintenance. They are able to keep their own costs low by avoiding expensive marketing campaigns. Thus they can afford to offer cheap long distance plans in comparison to large companies.
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Is there a difference between long distance companies?
There is no difference in the quality of your long distance connection. All long distance companies, including AT&T, Sprint and WorldCom use the same fiber optic networks to transport their calls. The differences are found in the billing and customer service of each carrier. With consistent quality guaranteed, you have the freedom to find the best long distance rate to suit your phone service needs.
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How do I switch long distance carriers?
1. Compare long distance plans to choose the plan that is best for you.
2. Click on the new carrier’s logo on our web page and register your long distance order. Do not stop your old service yet.
3. In compliance with most state’s regulations, the new carrier will give you a verification call to restate the terms of new service and verify that you want to switch to this carrier. If verification is not done by a phone call or e-mail, arrangements for verification will be made in writing.
4. The new carrier will give you the next step for switching your service. Some will provide a PIC code to give your local phone company. Others will contact the local company directly. The local company must have this PIC to switch carriers.
5. Processing time is usually 5-10 days. To check on the switch and test which carrier is currently serving you, call 1-700-555-4141. If the name is unfamiliar, it is possible that the long distance carrier is using the line of another carrier (this is not uncommon).
If you have any questions, contact your new carrier.
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How many long distance carriers are there?
There are over 1,200 companies providing long distance in the U.S. Choice from the wide selection of phone service carriers to identify the best long distance rate available.
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How do I decide what long distance plan is best for me?
Please see Consumer Tips.
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What are the additional fees on my long distance bill?
Please see Fees and Charges.
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Who do I contact if I have a complaint about my phone service?
Please see Consumer Rights.
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How do I verify my long distance has been switched?
Normal processing time is 5-10 days. To check on the switch and test which carrier is currently serving you, call 1-700-555-4141. If the name is unfamiliar, it is possible that the long distance carrier is using the line of another carrier (this is not uncommon). If you have any questions, contact your new carrier.
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What happens if I don’t choose a long distance carrier?
If you don’t have a long distance carrier and make a long distance call, you will be charged a very high rate, sometimes $.80 per minute. There are many quality cheap long distance plans available that can save you money and avoid this excessive rate.
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How will I be billed?
Carriers send out the traditional monthly bill in the mail. However, there are billing options available. Most accept credit cards and direct withdrawal from your checking account. Some carriers even offer a discount for credit cards and direct withdrawal.
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Is there a number I can call for customer service?
Carriers have their own toll free customer service number. They will give you the number when you register for their service and it will be on their bill.
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How can I know that I am getting the best long distance rates available?
It is our job to monitor the phone companies for rate changes and keep the consumer informed about the best long distance plans available. We want you to save as much money as possible on your phone bills. Long distance companies notify us with changes in their calling plans and special offers.
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