Google Faces Class Action Lawsuit Over Microphone Issue

Google has been sued over an issue with its first and second generation Pixel and Pixel XL smartphones.

The class action lawsuit, which was filed in a California court on Tuesday, alleges that Google continues to advertise and sell its Pixel phones even though the company knows that the microphone is faulty.

In March 2017, a Google spokesperson acknowledged there was “a hairline crack in the solder connection on the audio codec,” which made the microphone cut in and out, especially when the phone heated up.

Google fixed phones still under warranty and later extended the warranty on the Pixel 2 devices.

However, plaintiffs Waleed Anbar and Patricia Weeks claim this action was not enough to remedy the problem. They both owned first generation Pixel devices, which were not covered under the extended warranty. According to the suit, the reason they waited until the warranty expired before reporting the issue is that the microphone worked intermittently, so they were not sure how serious the problem was.

The lawsuit also claims the microphone did not work properly–even after Google fixed the device. Due to this, the device is unsuitable for voice calls or voice commands, according to the lawsuit.

Girard Gibbs LLP, the firm representing the plaintiffs in this class action suit, recently settled a lawsuit with LG. That suit alleged that LG users had to deal with their phones constantly rebooting. Users who experienced this issue with their G4, G5, V10, V20 or Google’s Nexus 5X (which was manufactured by LG) will receive a $700 credit toward the purchase of a new LG phone or $450 in cash.

About Natalie Rutledge

Natalie Rutledge majored in Communications at Mississippi State University. She was in sales for a number of businesses and spent nine years working as a communications advisor. Natalie can be contacted at [email protected]